New Supervisor Pathway

First-time managers of staff

The supervision fundamentals — trust, the shift from colleague to supervisor, team standards and coaching.

1. 1
   

   Ted Lasso

   BELIEVE

   How do you build a team people want to belong to?

   You'll be able to:

   • Build psychological safety on high-performing teams.
   • Navigate conflict and accountability with empathy.
   • Design team rituals that reinforce shared purpose.

   You'll leave with: My Team Culture Experiment

   No need to have seen it first.

   Not started

   Start
2. 2
   

   The Office

   World's Best Boss?

   What changes when you become responsible for people who used to be your peers?

   You'll be able to:

   • Make the shift from doing the work to being responsible for people — including former peers — explicit rather than silent.
   • Give corrective and affirming feedback that is specific, observable, and tied to a clear expectation.
   • Diagnose a persistent performance problem before responding, and follow a fair, defensible process.

   You'll leave with: My First Conversation

   No need to have seen it first.

   Not started

   Start
3. 3
   

   The Bear

   Every Second Counts

   Is your team's problem the people, or the way the work is built?

   You'll be able to:

   • Diagnose whether a recurring team failure is a systems problem or a behavior problem before responding.
   • Build accountability and psychological safety together so problems surface while they are still small.
   • Make the real capacity choice — what stops — instead of relying on heroics and burnout.

   You'll leave with: My Operating Picture

   No need to have seen it first.

   Not started

   Start
4. 4
   

   Shrinking

   Don't Fix It for Them

   How do you help someone without taking their problem away from them?

   You'll be able to:

   • Notice the moment you take over someone's problem, and stay in the conversation instead.
   • Ask short, open questions that build another person's judgment rather than deliver your answer.
   • Choose deliberately between coaching, directing and referring — and say which one you are doing.

   You'll leave with: My Coaching Redo

   No need to have seen it first.

   Not started

   Start

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You can take any of these experiences on its own, in any order. No account needed.

Final pathway reflection